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Alkaline Mineral Water Shipping Policy


Order information:

A conformation Email will be sent to you upon successful completion of the checkout process. A second email with your invoice including shipping charges will be sent out after the shipment has been sent out through UPS. The receipt of the first e-mail order or confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell.

Shipping Destinations:

We currently ship to any address in the United States, including APOs, FPOs and PO Boxes. We will also ship to most locations throughout the world. Please review the info below for additional shipping charges on international shipments.

Shipping Methods:

Our goal is to offer you the fastest shipping method at an economical cost. We use several shipping carriers including United Parcel Service (UPS) and United States Postal Service (USPS). All items shipped to an address in the United States are shipped at a flat $9/item for shipping costs. Orders shipped to APO, FPO and PO Boxes are automatically sent via USPS. We do not require a signature for UPS or USPS shipments.

Some oversized or special handling orders will need to be shipped via Common Carrier. The shipping charge and approximate shipping time will be noted at Checkout. Delivery of oversized or special handling orders will require an adult signature at the time of delivery.

Shipment Delivery Time:

Your expected delivery date is determined by the date of shipment from our shipping centers and the shipping preference you select. Your expected delivery date will be presented to you at the time of your order.

Your purchase of in-stock merchandise will be shipped on the day you order if the shipping center receives the order prior to 2 PM Monday through Friday, not including standard business holidays. Orders received by the shipping center after 2 PM local time will be shipped the next business day. Special orders and out-of-stock merchandise may require additional time prior to shipment. Your expected delivery date will be presented to you at the time of your order. If shipment of your order is delayed, MillenniumH2O will notify you by email.

Shipping and Handling Charges:

Your shipping and handling charges will be based on the number of items you purchase. All items will ship at a flat $9/item for shipping costs as well as a $3/order handling charge.

Orders Damaged in Shipping:

If you believe a package received from us was damaged in transit, please refuse shipment and tell the carrier that you are refusing delivery because the package is damaged. Then call MillenniumH2O Customer Service ((888) 553-0666) to inform us of the problem. If you are not present at the time of delivery and cannot refuse shipment, please call Customer Service to make arrangements to return the damaged order.

Shipping Refunds:

Your original shipping charge will only be refunded for a part sent to you in error, a defective part, an order damaged in shipping or a part that fails under warranty. This refund will automatically be credited once we receive and inspect the part. If only a portion of your order is returned, the refund for shipping costs will be prorated.

We will also pay for return shipping for a part that was sent to you in error, received defective, damaged in shipping, or has failed under warranty.

If you believe you qualify and would like us to pay for return shipping, you must email us at info@ or call us at 888-553-0666 before attempting to return the part.


Credit card fraud will be reported to the FBI immediately. Cookies, email address, IP information, and delivery address will be forwarded.

Shipping charge policy:

Delivery date will be different to the UPS billing cycle. It is customer's responsibility to provide the accurate shipping address at the time of order to eliminate the unnecessary shipment delay and additional charges.

International shipping rates:

Europe 1st item and each additional items $14.50.
Canada 1st item and each additional items $9.50.
Asia 1st item and each additional items $14.50.
Mexico 1st item and each additional items $10.00.


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