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Alkaline Mineral Water Return Policy


We accept returns / exchanges on defective merchandise only. We will exchange the defective merchandise or give you a store credit to be used on your next order as long as the following conditions are met.

Defective items must be reported to us within (7) days of the date of receipt and returned no later than (30) days of the date of receipt.

All returns should be accompanied by an RA #. Please, before returning a purchase you must contact us by email or fax for instructions (display RA # on the package - returns received without an RA # will not be accepted).

No refunds or exchanges are given on closeout items.

All returns must be in original condition including damaged or defective items. The credit will not be issued for the returned items without the original packaging materials.

We will issue a credit (store credit only) for defective or damaged merchandise including your return shipping cost (regular US mail only). The original shipping charge is not covered under the policy.

Returned items must be sent back within 30 days prepaid and insured for the full amount by a traceable carrier such as UPS or FedEx. Shipping charges are nonrefundable. Returns sent COD will be refused.

Returned items that are not defective will be charged with restocking fee - 25% of the item price.

We are not liable for merchandise damaged during transportation. The UPS shipping charge includes insurance that covers damage or loss during transportation,and the claim must be filed with UPS. It may take up to 4 to 6 weeks to resolve through UPS.


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