accept returns / exchanges on defective merchandise
only. We will exchange the defective merchandise
or give you a store credit to be used on your
next order as long as the following conditions
items must be reported to us within (7) days of
the date of receipt and returned no later than
(30) days of the date of receipt.
returns should be accompanied by an RA #. Please,
before returning a purchase you must contact us
by email or fax for instructions (display RA #
on the package - returns received without an RA
# will not be accepted).
refunds or exchanges are given on closeout items.
returns must be in original condition including
damaged or defective items. The credit will not
be issued for the returned items without the original
will issue a credit (store credit only) for defective
or damaged merchandise including your return shipping
cost (regular US mail only). The original shipping
charge is not covered under the policy.
items must be sent back within 30 days prepaid
and insured for the full amount by a traceable
carrier such as UPS or FedEx. Shipping charges
are nonrefundable. Returns sent COD will be refused.
items that are not defective will be charged with
restocking fee - 25% of the item price.
are not liable for merchandise damaged during
transportation. The UPS shipping charge includes
insurance that covers damage or loss during transportation,and
the claim must be filed with UPS. It may take
up to 4 to 6 weeks to resolve through UPS.